R & G shoddy service

[Pauldavid]

I'm really not pleased with R & G and their version of customer service.

Ordered my rad guard and tail tidy on monday 28th april at 830 in the morning and still waiting for them despite paying postage on both items at a cost that seems too high (I deal with courier costs for work so have a little experience of this) neither has arrived.

I rang them to ask what the hold up may be, asking if both items were in stock?

"Yes, both in stock maybe the warehouse staff are busy, we'll get them to you soon!"

Any idea when they will be despatched?

"Oh, I don't know. Soon though"

This conversation went on for another minute or two before I got off the phone as my blood pressure was getting up.

The upshot is that I will never spend another penny with that company and will be returning these items for a full refund. Be warned if you are a potential customer!

 

[Triple Trouble]

I'm really not pleased with R & G and their version of customer service.

Ordered my rad guard and tail tidy on monday 28th april at 830 in the morning and still waiting for them despite paying postage on both items at a cost that seems too high (I deal with courier costs for work so have a little experience of this) neither has arrived.

I rang them to ask what the hold up may be, asking if both items were in stock?

"Yes, both in stock maybe the warehouse staff are busy, we'll get them to you soon!"

Any idea when they will be despatched?

"Oh, I don't know. Soon though"

This conversation went on for another minute or two before I got off the phone as my blood pressure was getting up.

The upshot is that I will never spend another penny with that company and will be returning these items for a full refund. Be warned if you are a potential customer!

I agree. I sent my tail tidy back as ALL the black paint flaked off it within a month to leave the bare aluminium.


MT-09 Wheelie Wheelie mental.....!

 

[Schultzy]

The only R&G product I have on my bike is their brushed aluminium chain guard which is holding up pretty well - I got that from my dealer though so they can deal with R&G if there are any issues.

I never got any of their other stuff and I cant stand their branding - its a bit much for me.

 

[Pauldavid]

I agree. I sent my tail tidy back as ALL the black paint flaked off it within a month to leave the bare aluminium.


MT-09 Wheelie Wheelie mental.....!

Have they refunded you and admitted it wasn't up to the job TT?

 

[Triple Trouble]

The only R&G product I have on my bike is their brushed aluminium chain guard which is holding up pretty well - I got that from my dealer though so they can deal with R&G if there are any issues.

I never got any of their other stuff and I cant stand their branding - its a bit much for me.

I ordered the tail tidy from my dealership so they sorted out the refund. I've ordered a Rizoma tail tidy and flush rear light and as soon as they arrive the R&G one is going back.


MT-09 Wheelie Wheelie mental.....!

 

[Triple Trouble]

Have they refunded you and admitted it wasn't up to the job TT?

I'm good mates with the owner of the dealership so he told them to sort it as he is a preferred supplier of R&G and he wasn't happy. They agreed it was sub standard and as soon as we fit the Rizoma tail tidy it's going back for a full refund.


MT-09 Wheelie Wheelie mental.....!

 

[misscrabstick]

Back in January I ordered crash bungs and those casing cover things that protect the lower end of the engine, I waited a week or so heard nothing, not even a confirmation of order via email, so I emailed them and was told that they were waiting on the crash bungs to come into stock and delivery would be the next week, time passed until the next week and still nothing so I emailed again and someone different ( in the meantime the email stopped working and I had to seek out an alternative email address for them) told me they were waiting for the covers to come into stock!

I went nuts as the story had completely changed, penned off another email, expressing my disgust, then in the Coop doing some shopping I got a phonecall from the management of R and G saying that they were sorry and the parts I had ordered were in stock and they would send them with all haste, he also offered me a helmet bag as way of compensation for being messed about.

A few days later everything I had ordered turned up and I went to fit my new parts, I found a spacer missing from the covers kit, and very poor design with a cheap and nasty P clip they supply to hold the O2 sensor wires, fitting as they instruct the clip gets screwed up and rendered useless.

Another email sent to them and they sent me a replacement spacer in the post, but they completely ignored my email about the P clip issue, despite the fact I even sent photo's and suggested a solution to the issue.

They will never get anymore of my money, useless, incompetent, expensive and rude.

 

[Triple Trouble]

Back in January I ordered crash bungs and those casing cover things that protect the lower end of the engine, I waited a week or so heard nothing, not even a confirmation of order via email, so I emailed them and was told that they were waiting on the crash bungs to come into stock and delivery would be the next week, time passed until the next week and still nothing so I emailed again and someone different ( in the meantime the email stopped working and I had to seek out an alternative email address for them) told me they were waiting for the covers to come into stock!

I went nuts as the story had completely changed, penned off another email, expressing my disgust, then in the Coop doing some shopping I got a phonecall from the management of R and G saying that they were sorry and the parts I had ordered were in stock and they would send them with all haste, he also offered me a helmet bag as way of compensation for being messed about.

A few days later everything I had ordered turned up and I went to fit my new parts, I found a spacer missing from the covers kit, and very poor design with a cheap and nasty P clip they supply to hold the O2 sensor wires, fitting as they instruct the clip gets screwed up and rendered useless.

Another email sent to them and they sent me a replacement spacer in the post, but they completely ignored my email about the P clip issue, despite the fact I even sent photo's and suggested a solution to the issue.

They will never get anymore of my money, useless, incompetent, expensive and rude.

I remember the post u put up about this at the time it happened along with the pics of the poorly designed P clip. It seems to me that back in the day R&G were one of the only companies doing this sort of crash protection and add ons. Not anymore tho it wud seem. There are now plenty of alternatives out there (many with more high end goodies)! and a lot less pricey with a far better customer services. I urge anyone in the market for this kind of stuff to shop around. U WILL be surprised at the results.


MT-09 Wheelie Wheelie mental.....!

 

[Rekt]

Funnily enough I have also had absolutely horrible service by R&G Australia, similar to the stories above.
The R&G products I did get for a previous bike were of disappointing quality.

I put them in the Two Brothers basket of low quality and horrible service, based on my personal experience.

 

[Triple Trouble]

Funnily enough I have also had absolutely horrible service by R&G Australia, similar to the stories above.
The R&G products I did get for a previous bike were of disappointing quality.

I put them in the Two Brothers basket of low quality and horrible service, based on my personal experience.

Cant fault Two Brothers so far, they've been awesome so far. R&G on the other hand...! Well that's a different story lol


MT-09 Wheelie Wheelie mental.....!

 

[uppylad]

Infinite Black Stainless Steel Radiator Cover , look this up on either Infinite's own web site or ebay, paid £50.00 inc delivery, it was here in 48 hours, it is complete with radiator side guards, quality gloss black finish and was fitted in 15 minutes using existing top radiator screws and lower rubber mount, I am extremly happy with it and it also saves buying the Yamaha side covers, if you want to see an image on the bike let me know

 

[Schultzy]

Cant fault Two Brothers so far, they've been awesome so far. R&G on the other hand...! Well that's a different story lol


MT-09 Wheelie Wheelie mental.....!

I agree - Ive had a lot of Two Brothers stuff in the past so went with them again on this bike as theyve always given me good service and pipes.

 

[MT-Pete]

Can't fault Evotech for quality or customer service. Every order I've placed has had a notification email to say it's been dispatched & they allow you to post to a different address to your invoice address, helpful when you're at work when the postie/courier turns up. Their products are excellent quality &, IMO, look a lot better.